An AI agent does the work. You keep control.

Left alone, language models do. So the agent is not left alone. It answers only from your documents, prices and past cases, it is told to say “I don’t know” rather than guess, and anything it is unsure about goes to you instead of to the customer. Before launch we test it on your real historical cases until you are satisfied with the answers, and I keep checking a sample of live cases every week in the first month.

Two things. First, the damage is bounded by design: it cannot send above your limits, cannot touch systems it was not given, and every action is logged, so a mistake is visible and reversible rather than silent. Second, I fix the cause, not just the case — the agent gets a new rule or example so the same mistake does not come back. Fixes are included on every plan.

Only where you have said it may. A typical setup lets it answer routine questions and log to the CRM on its own, and requires your approval for quotes above an amount, anything involving a complaint, or any customer you have flagged. You can tighten or loosen that at any time, and you can set it to “draft everything, send nothing” for as long as you like.

Whichever suits the job and the data — usually OpenAI, Anthropic or Mistral through their business APIs, which contractually do not train on your data. The agent itself runs on a server in the EU that you have access to. If your data cannot leave the EU at all, or cannot go to a US provider, we use an EU or private model instead; that is normally a Custom plan. The DPA and subprocessor list are published and apply from day one.

It should not make judgement calls with money or reputation attached, and it should not be the only thing between a customer and a person. It is good at reading, sorting, drafting, looking things up and doing the same routine well a thousand times. It is not a replacement for the person who knows your business, and I will say so on the call if what you describe needs one.

Yes. The models read and write Dutch, German, French, the Nordic languages and most others well, and the agent answers in whichever language the customer wrote in. Your documents can stay in your language. We work together in English; your customers never need to.

Almost certainly. Gmail and Outlook, HubSpot, Pipedrive and most CRMs, WhatsApp Business, Slack and Teams, Google Drive and SharePoint, accounting tools such as Exact and Moneybird, and anything with an API. If a tool has no API at all, I will say so on the call and suggest the nearest workable route rather than promise a miracle.

No. You approve things in your own inbox or in Slack, you pause it with a toggle, and you read its log in plain language. The people who use it day to day never see a prompt or a line of code. I handle the technical side; that is what the monthly fee is for.

Two to three weeks for a single agent, once we have agreed the job and I have access to the systems and a set of real past cases to test on. The first week is design and a written spec you sign off; the second is build and testing on your history; then it goes live in draft-only mode and moves to acting on its own as you gain confidence. Teams of agents take a little longer, with a timeline agreed before anything starts.

The monthly price includes hosting and model usage up to €50 a month per agent, which covers most small-business volumes comfortably. Above that, usage is passed through at cost with no markup, and you see it on the invoice. I tell you before launch what your expected volume will cost, and I set a hard cap so a runaway loop cannot surprise you.

Yes. A one-off agent build starts at €4,900; it is yours at handover, you host and run it, and there is no ongoing commitment. Most people still choose the monthly plan, because an agent needs tuning as real cases arrive and models change, and the monthly plan includes that same build with nothing to pay upfront. I will tell you on the call which one genuinely suits you.

You own it, on every plan: the workflows, the prompts, the knowledge base and the logs. Ask at any point — including mid-term — and I will export the whole thing with documentation. Nothing is held back and nothing is encrypted against you. An agent you cannot take with you is a liability, not an asset.

Six months on One Agent and Agent Team, then cancel any time. Custom is agreed in your written quote. The reason is simple: a build like this costs around €4,900 on its own and you pay nothing for it upfront, so it is paid off gradually across your term. Leave during the initial term and what falls due is the part of the build not yet covered — never more than the months left. Complete the term and nothing at all is payable on cancellation. The agent itself is yours from day one either way.

One job, end to end: for example “every enquiry gets read, answered or routed, and logged”. In practice that is one main mailbox or channel, up to four connected systems, and a knowledge base of your own documents. If the job needs a second agent that hands work to the first, that is Agent Team. Once live, fixes are unlimited, and each plan includes a monthly review with refinement hours (one on One Agent, two on Agent Team, four on Custom); unused hours roll over up to double.

A fair question to ask a one-person business, so here is a structural answer. The agent is documented well enough for another developer to pick up, you hold the admin credentials and the kill switch, and you can export everything without asking me. Nothing about running it depends on me being reachable. I tell clients before I am away, monitoring continues while I am, and if I stopped altogether you would keep everything with no handover fee.

The least that will work: an API key or service account scoped to the specific app and action, created by you and revocable by you at any moment. I do not need your passwords. My security policy sets out exactly how access is handled.

Both, gladly. The Data Processing Agreement is already published and applies from the day you start. Send your own NDA and I will sign it, or I will send you mine.

No, and thank you for reading this far. This page is for businesses that want an agent built and run. Please do not book a call slot for a job or partnership enquiry.