Refund / Cancellation Policy

01. Scope

This Refund & Cancellation Policy applies to all services provided under the Opsionic trade name, including automation development, integration services, consulting, and technical implementation.

This policy forms part of the Terms & Conditions.

02. Custom Development Services

All custom automation, integration, or development work is considered bespoke digital service.

Deposits are non-refundable once work has commenced.
Milestone payments are non-refundable once the milestone is delivered.
Time-based work is billed for hours already performed.

If a project is canceled mid-development, the client is responsible for payment for work completed up to the cancellation date.

03. Subscription or Ongoing Support

Subscriptions may be canceled before the next billing cycle.
No partial refunds for unused time within an active billing period.
Access continues until the end of the paid period unless suspended for policy violations.

04. Client Delays & Abandonment

If a client fails to provide required materials, approvals, or access for more than 30 days:

The project may be paused.
Paid amounts remain non-refundable.
Resumption may require re-quotation.

05. Digital Deliverables

Due to the nature of digital services and intellectual property transfer, delivered code, documentation, or system architecture is non-refundable once provided.

06. Chargebacks & Payment Disputes

Initiating a payment chargeback without first contacting Opsionic constitutes a breach of contract.

All project documentation and communication may be used as evidence.
Access to systems may be suspended during dispute resolution.
Fraudulent chargebacks may result in legal action.

07. Exceptional Refunds

Refunds may be issued at the sole discretion of the operator in rare circumstances where:

No work has commenced.
Duplicate payments occurred.
Legal compliance requires reimbursement.

Approved refunds are processed via the original payment method where possible.

08. Consumer Rights

Where mandatory consumer protection laws apply, statutory rights remain unaffected.

However, for business clients and custom digital services, the right of withdrawal may not apply once performance has begun.

Professional Work Deserves Professional Terms

Custom automation is not a physical product — it is engineered labor.

For billing inquiries: security@opsionic.com