PAYMENT
PROTOCOL.

01. Scope

This Refund & Cancellation Policy applies to all services provided under the Opsionic trade name, including automation development, integration services, consulting, technical implementation, automation subscriptions, and managed web hosting.

This policy forms part of the Terms & Conditions. Services are offered to businesses and professionals (B2B).

02. Custom Development Services

All custom automation, integration, or development work is considered bespoke digital service.

• Fixed-price small jobs (a single automation repaired, or one small automation built at a published fixed price) are paid in advance. The job is assessed before work begins; if it cannot be completed as described, the full amount is refunded before any work starts. Once work has begun, the fee is earned in full on delivery and the deliverable is yours at handover. Corrective work for a recurrence of the same fault is included for 30 days.
• Deposits are non-refundable once work has commenced.
• Milestone payments are non-refundable once the milestone is delivered.
• Time-based work is billed for hours already performed.

If a project is canceled mid-development, the client is responsible for payment for work completed up to the cancellation date.

03. Subscriptions (Automation & Hosting)

• Managed automation plans carry an initial minimum term, stated on the plan you sign up to and confirmed in writing before any work begins (currently 6 months). The initial term exists because the build is included with no setup fee; it is how that build is paid for.
• After the initial term, and for managed hosting at any time, subscriptions may be canceled with effect from the end of the current billing period.
• If you end a managed automation plan during its initial term, the remaining months are not payable. Instead, the one-time price of the build you received (stated in your written quote; one-off builds currently start at €2,900) is recovered in equal monthly parts over your term, and only the part not yet recovered falls due, capped at the total of the months remaining on the term. On a 6-month term that is one sixth of the build price per month. Complete the term and nothing whatsoever is payable on cancellation. This is payment for development work already delivered, capped at the price that same work is openly sold for, and it is not a penalty.
• Cancelling never restricts your ownership of or access to the work. Administrator credentials are yours throughout, and a full export of your workflows and documentation is provided on request at any point — including mid-term, after cancellation, and regardless of whether a balance is outstanding.
• Billing periods already started are payable in full; no partial refunds for unused time within an active billing period.
• Access and service continue until the end of the paid period unless suspended for policy violations or non-payment.
• For hosting: a standard export of your website files and databases is provided free within 30 days of termination for paid-up accounts (see Terms, Managed Hosting).

04. Client Delays & Abandonment

If a client fails to provide required materials, approvals, or access for more than 30 days:

• The project may be paused.
• Paid amounts remain non-refundable.
• Resumption may require re-quotation.

05. Digital Deliverables

Due to the nature of digital services and intellectual property transfer, delivered code, documentation, or system architecture is non-refundable once provided.

06. Chargebacks & Payment Disputes

Initiating a payment chargeback without first contacting Opsionic constitutes a breach of contract.

• All project documentation and communication may be used as evidence.
• Access to systems may be suspended during dispute resolution.
• Fraudulent chargebacks may result in legal action.

07. Exceptional Refunds

Refunds may be issued at the sole discretion of the operator in rare circumstances where:

• No work has commenced.
• Duplicate payments occurred.
• Legal compliance requires reimbursement.

Approved refunds are processed via the original payment method where possible.

08. Business Clients (B2B)

Opsionic services are offered to businesses and professionals only. By purchasing, the client confirms it acts in the course of a trade, business, craft, or profession — not as a consumer. Consumer withdrawal rights therefore do not apply.

Where mandatory law nevertheless grants non-waivable rights, those rights remain unaffected; for custom digital services, any right of withdrawal ends once performance has begun with the client's request or consent.

Professional Work Deserves Professional Terms

Custom automation is not a physical product — it is engineered labor.

For billing inquiries: [email protected]