Someone fills in your form. They get a reply, then follow-up emails. Automatically.

No. We write the first message together, in your words, and it uses the person’s name and what they asked. Most people who receive it think you typed it. If you want it to feel even more personal, the AI helper plan answers the specific question they asked.

The reminders stop straight away, and you get their answer on your phone like any other message. From that point it is a normal conversation between you and them. Nobody is ever nagged after replying.

Not at all. Most small businesses don’t. Your enquiries go into a simple Google Sheet: one row per person, with name, question, source and date. If you get a CRM later, I move it across — that is a small job.

Yes, on the Looked-after plan and above, through WhatsApp Business. Someone writes to your business number, gets a reply, and lands in the same list as your website form. It needs a WhatsApp Business account, which I help you set up if you don’t have one.

On the Looked-after plan, a missed call triggers a text message within about 30 seconds: “Sorry we missed you — reply here or book a time.” For a plumber, a clinic or a salon this alone often pays for the whole thing, because the person does not call the next number on the list.

Yes. The instant reply is written in whichever language you want, and on the AI helper plan it answers in the language the person wrote in. Your customers never need to write in English; only you and I do.

Yes. Every common website builder can pass a form submission on — WordPress, Webflow, Squarespace, Wix, Shopify, Typeform, Jotform and Google Forms all work. If yours is unusual, send me the link and I will tell you within a day.

Only if you want them to. Many clients prefer a small honest line at the end — “sent automatically so you get an answer straight away; Edgar will reply personally by 9am” — and it is often trusted more, not less, because the person knows a human is coming. Or leave it out. Your choice, your wording.

No. One reply, then at most two short reminders, spaced days apart, and they stop the moment the person answers. Anyone can reply “no thanks” and never hear from it again. It is less email than most people send by hand when they are chasing a quote.

The reply says you will answer that part personally, and you get their question on your phone. On the AI helper plan it reads the message and answers the specific question from your prices and documents — and asks you when it is not sure.

Complaints and anything angry go straight to you with no automatic reply beyond a short “received, a person will be in touch” — nobody wants a cheerful sales message after a complaint. Spam submissions are filtered out and get no reply at all.

Yes and yes. You approve every reply and reminder before anything is switched on, and in the first week I check every reply before it goes out. Later, changing a sentence, adding a new question or pausing it for a holiday is one message to me — and on the monthly plans it is included.

No. Your form stays exactly as it is; I connect to it from the outside. Your customers see nothing different, except that they get an answer.

That is the “Inbox reactivation” add-on: I bring the last 12 months of unanswered enquiries into the list and send each one an honest, personal catch-up message. It is a one-off €390, and it often pays for the whole first year — people who never got a reply are surprisingly glad to hear from you.

Within 5 working days of getting access to your form and email — most are done in two. You will need about 30 minutes: to tell me what people usually ask, and to approve the reply text.

Yes, when done properly, and it is done properly. Someone who fills in your form and asks a question expects a reply — replying to them, and following up about that same question, is the normal handling of their request. What is not allowed is adding them to a newsletter without asking, and this does not do that. Their details stay in your own systems; the Data Processing Agreement is published and covers my part.

On the monthly plans, if the median reply time in your first month isn’t under five minutes, that month is free — you see the number in your Monday report, so neither of us has to argue about it. After that, if your form, email or CRM changes and it stops, I fix it; that is what the plan is.

You pay the €890 upfront. I check your form and email first. If they cannot be connected — it happens with a few very old or locked-down systems — you get the full amount back before any work starts, and I tell you what would fix it. Once I start, the price is fixed however long it takes me.

By card or bank transfer, against a proper invoice with VAT shown, every time. The monthly plans are invoiced monthly in advance; the one-off setup is a single invoice, paid before I start. No card details are stored unless you choose to pay by card.

During the initial six months the plan runs to the end of the term. After that you can stop any month, with no notice period and no fee. Either way everything is exported to you on request, including mid-term — see the cancellation policy.

Access to your website form (or an invite to the form tool), your email or CRM, and half an hour of your time to tell me what people usually ask and what you want to say back. I do not need your passwords; access is created by you and can be removed by you at any time.

Forms, email providers and CRMs change from time to time. On the one-off setup you have 30 days of fixes if the same thing breaks again. On the monthly plans it is watched, and I fix it when something changes — usually before you notice.

You do. The setup runs in your accounts and the list is yours. On the monthly plans everything can be exported on request, including mid-term. Nothing is held back.

Both, gladly. The Data Processing Agreement is already published and applies from the day you start. Send your own NDA and I will sign it, or I will send you mine.

No, and thank you for reading this far. This page is for businesses that want their enquiries answered. Please do not book a call slot for a job enquiry.