TERMS &
CONDITIONS.

Who This Agreement Is Between

These Terms & Conditions (“Terms”) govern your access to and use of the Opsionic website and all services offered through it (“Services”). “Provider”, “Opsionic”, “we”, “us” means Edgar Yepremyan, an independent operator. “Client”, “you” means the business or professional using the website or purchasing Services.

Privacy terms are defined in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Agreement applies.

The Handshake (Legally Real)

By accessing the site, submitting a form, requesting work, subscribing, or paying for Services, you confirm that you have read and accept these Terms. If you act on behalf of a company, you confirm you have authority to bind that company.

The Services are offered to businesses and professionals only (B2B). By purchasing, you confirm that you act in the course of a trade, business, craft, or profession — not as a consumer.

Order of precedence if documents conflict: (1) a signed statement of work or written agreement for a specific project, (2) these Terms, (3) our published policies (Acceptable Use, Support Policy, Refund & Cancellation Policy).

What We Provide

Opsionic provides:

• Automation services — consulting, design, implementation, and managed operation of business automations (e.g., workflows, integrations, system connections, data routing, monitoring, and related technical support), offered as monthly subscriptions or one-time projects.
• Managed web hosting — hosting of websites and applications on managed, high-performance dedicated server infrastructure administered by the Provider (see Section 04).
• Related support services as agreed in writing (email, proposal, or statement of work).

Specific scope, deliverables, timelines, and fees may be agreed in writing. If there is any conflict between these Terms and a signed statement of work, the statement of work controls for that project.

Servers, Uptime & Backups

• The service. We host Client websites and applications on managed dedicated servers that we administer, monitor, and maintain. Server administration, hardening, updates, and monitoring are performed by us; you do not receive root or administrative access to the underlying server unless expressly agreed in writing.
• Uptime. We target high availability and monitor the infrastructure continuously, but — unless a specific service level is agreed in a signed statement of work — no fixed uptime percentage is guaranteed. Scheduled maintenance will, where reasonably possible, be announced in advance and performed in low-traffic windows.
• Backups. We perform routine backups as a courtesy measure. Backups are not guaranteed to be complete, current, or restorable in every scenario. You remain responsible for keeping independent copies of content and data that is critical to your business. Our sole obligation in a data-loss event is a good-faith effort to restore from the most recent available backup.
• Your content. You are solely responsible for all content, software, and data you host, including its legality, licensing, and compliance. We do not review hosted content.
• Resources & fair use. Hosting plans include generous but finite resources. Sustained abnormal load that degrades service for others may require a plan adjustment, which we will discuss with you before acting, except in emergencies.
• Upstream providers. Our servers depend on datacenters, network carriers, and domain/DNS registries that we do not control. Their outages or actions are treated as third-party events under Sections 06 and 20.
• Migration out. If you leave, we will provide a standard export of your website files and databases at no extra charge within 30 days of termination, provided your account is paid in full.

Your Inputs Power the System

• You must provide accurate requirements, access details, and timely feedback.
• You are responsible for maintaining accounts/licenses with third-party apps used in the automations or on your hosted site.
• You are responsible for lawful use of the Services, including compliance with your industry rules and any user-consent requirements.
• You must keep your credentials secure and notify us immediately if you suspect unauthorized access.
• You must keep independent backups of business-critical content and data (see Section 04).

We Build Bridges, Not the Ground

Automations and hosting rely on third-party products and infrastructure (e.g., CRMs, email tools, payment providers, APIs, datacenters, DNS, and network carriers). We do not control their availability, security, pricing, policies, or changes. Interruptions, API changes, rate limits, account suspensions, or third-party outages may affect your automation or hosted services, and are not a breach of these Terms by the Provider.

Scope Control

Any request that changes the original scope (new integrations, new logic, new data mapping, new edge cases, major revisions) is a “Change Request”. Change Requests may require additional fees and timeline adjustments. We will confirm this in writing before starting the extra work.

Acceptance Procedure

Unless otherwise agreed, deliverables are provided for your review and testing. You must test in your real environment and confirm acceptance. If you do not report material issues in writing within ten (10) business days of delivery, the work is considered accepted.

Automation outcomes depend on your data quality and third-party behavior; testing is mandatory.

Commercial Terms

• Subscriptions are billed monthly in advance and renew automatically each month until cancelled. Cancellation stops future billing; the current billing period remains payable and the service runs to its end.
• Projects are billed as quoted in writing. Unless stated otherwise, invoices are payable upon receipt.
• Non-payment. If payment fails or an invoice is overdue, we may — after notice — pause work and/or suspend the affected subscription or hosting service until payment is received. Statutory late-payment interest and reasonable recovery costs may apply.
• Chargebacks. Initiating a payment-card chargeback for validly delivered Services instead of contacting us first is a material breach. We may suspend Services and recover the disputed amount plus reasonable costs.
• Price changes. Subscription prices may change with at least 30 days’ written notice, effective from your next billing period. If you disagree, you may cancel before the new price applies.
• Taxes. Fees are exclusive of applicable taxes (e.g., VAT/sales tax), which are added where required by law.

Fair, But Protected

Subscriptions can be cancelled at any time with effect from the end of the current billing period; periods already started are non-refundable. Due to the customized nature of automation and project work, refunds are not guaranteed once work has started. If we fail to deliver the agreed scope (without valid reason such as missing access or third-party failure), the primary remedy is correction or re-performance of the affected deliverable.

Details are in our Refund & Cancellation Policy. Nothing in these Terms limits any non-waivable rights where applicable; the Services are offered B2B (Section 02).

Ownership & Licensing

• Your data remains yours, always. On request we export and hand over your business data at any time, including after cancellation.
• Your content (website content, branding, materials you supply) remains yours. You grant us a limited license to host, copy, and process it solely to provide the Services.
• Pre-existing tools/templates owned by the Provider remain the Provider’s property.
• Managed automation subscriptions (done-for-you monthly plans where the Provider builds and operates the automation on the Provider’s own systems): the underlying workflows, configurations, and scripts remain the Provider’s property and are provided as a hosted, managed service. Your license covers the use and the output of the automation while the subscription is active, and ends when the subscription ends. If you wish to own such an automation outright, the Provider will offer a one-time transfer price, confirmed in writing.
• Automation Hosting plans (self-serve plans where you receive your own instance and your own login credentials): ownership follows origin, not location. Workflows you create in your instance, workflows you import yourself, and workflows the Provider migrates or rebuilds for you from your own pre-existing setup are yours. You may view, edit, and export those at any time, including when cancelling — there is no lock-in and no buyout fee for your own work. Custom workflows newly designed and built by the Provider are treated by how they were paid for: billed as a one-time project, they are licensed to you once paid in full (see one-time project deliverables below); provided or bundled as part of a subscription, they remain the Provider’s property and are licensed for use while the subscription is active, with a one-time buyout price available on request, confirmed in writing. The hosting platform itself and any pre-existing Provider templates remain the Provider’s property; the license to the platform ends when the plan ends.
• One-time project deliverables (fixed-quote builds invoiced as a project, not a subscription) are licensed to you for internal business use once paid in full.
• You may not resell, sublicense, or distribute Provider templates/frameworks as a competing product unless explicitly agreed in writing.

In plain words: your data is always yours and leaves with you. Managed automations we build and run for you work like any subscription service — they run while the plan runs, and you can buy one outright any time. Hosting plans are different on purpose: you hold the keys, so everything you built, brought with you, or had us move in from your old setup is yours to change and export freely — cancelling only ends the hosting, never your access to your own work. The one exception is fair on both sides: a brand-new automation we design and build for you as part of a subscription works like the managed plans — use it while the plan runs, or buy it out any time.

Keep It Legal, Keep It Clean

All Services are subject to our Acceptable Use Policy. In particular, you may not use automations or hosting for unlawful content, spam or unsolicited bulk messaging, malware, phishing, infringement of third-party rights, or activity that endangers the infrastructure or other clients.

We may suspend affected Services immediately and without liability where reasonably necessary to: (a) stop a suspected violation of law or the Acceptable Use Policy, (b) protect the security or integrity of the infrastructure or other clients, (c) comply with a legal order, or (d) address non-payment under Section 09. Where practicable, we will notify you and restore service once the cause is resolved.

Quiet Operation

Each party may receive confidential information (credentials, business processes, customer data, pricing, internal documentation). Each party agrees to protect confidential information with at least reasonable care and use it only to perform obligations under these Terms. This obligation survives termination for three (3) years; trade secrets remain protected as long as they remain trade secrets.

Access Rules

• You may provide access tokens/API keys only through secure channels.
• We will not intentionally disclose your credentials to third parties.
• You can request rotation/revocation of access at any time.
• Where possible, use least-privilege tokens and separate service accounts.

GDPR & Personal Data

Where we process personal data on your behalf (for example, your customers’ contact details flowing through an automation, or personal data stored on your hosted website), we act as a processor and you act as the controller. Our Data Processing Agreement and Subprocessors List form part of these Terms for such processing. You are responsible for having a lawful basis for the data you route through the Services.

No Magic Claims

Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant that Services will be uninterrupted, error-free, or that every third-party system will behave consistently.

Any examples of time savings, cost savings, or business results on our website or in our materials (for example, hours saved per week) are illustrative, not guaranteed. Actual results depend on your business, your processes, your data, and third-party systems.

Risk Containment

To the maximum extent permitted by law, Opsionic will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data (except restoration from the most recent available backup under Section 04), business interruption, or reputational harm.

To the maximum extent permitted by law, total aggregate liability for all claims related to the Services is limited to the amounts you paid to Opsionic for the specific Services giving rise to the claim in the twelve (12) months preceding the event.

Nothing in these Terms excludes or limits liability for intent (willful misconduct), gross negligence, death or personal injury, or any other liability that cannot be excluded or limited under applicable law. If any part of this section is held unenforceable, the remainder applies to the maximum permitted extent.

If Your Use Creates Claims

You agree to indemnify and hold Opsionic harmless from third-party claims, damages, and reasonable costs arising out of: (a) your unlawful use of the Services, (b) your violation of third-party terms, (c) content or data you provide or host, or (d) automations you instruct us to implement that violate law or rights of others.

Ending the Link

Either party may terminate Services by written notice (for subscriptions, effective at the end of the current billing period). We may terminate immediately for material breach that remains uncured 14 days after written notice, or for the causes listed in Section 12. Upon termination, outstanding fees for work performed become immediately due.

For 30 days after termination of a paid-up account, we will on request hand over your data and hosting export (Sections 04 and 11). After that period we may delete remaining Client data from our systems, except where law requires retention. Upon request we will disconnect provided API keys and remove stored credentials within a reasonable timeframe.

Events Outside Control

Neither party is liable for delays or failure to perform due to events beyond reasonable control (e.g., outages, provider failures, cyber incidents, natural disasters, war, labor actions, governmental actions). The affected party will inform the other and resume performance as soon as reasonably possible.

Legal Home

These Terms are governed by the laws of Poland, without regard to conflict of law rules. Before starting formal proceedings, the parties will attempt in good faith to resolve any dispute by direct negotiation for at least 30 days. Courts of competent jurisdiction in Poland will have exclusive jurisdiction, unless mandatory law provides otherwise.

The Fine Machinery

• Severability. If any provision is held invalid, the rest remains in force, and the invalid provision is replaced by a valid one that comes closest to its intent.
• Entire agreement. These Terms, together with the documents they reference and any signed statement of work, are the entire agreement and replace prior discussions.
• No waiver. Not enforcing a provision once is not a waiver of it.
• Assignment. You may not assign this agreement without our written consent; we may assign it in connection with a business transfer, keeping your rights intact.
• Notices. Formal notices must be sent by email to the addresses on record and are deemed received on the next business day.
• Survival. Sections 11, 13, 15, 16, 17, 18, 19, 21, and 22 survive termination.

Version Control

We may update these Terms from time to time. The “Last updated” date indicates the current version. For material changes affecting active subscriptions, we will give at least 30 days’ notice by email; if you disagree, you may cancel before the change takes effect. Continued use of the website or Services after updates constitutes acceptance of the updated Terms.

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