TERMS &
CONDITIONS.

Who This Agreement Is Between

These Terms & Conditions (“Terms”) govern your use of the Opsionic website and services (“Services”). “Provider”, “Opsionic”, “we”, “us” means Edgar Yepremyan (independent operator, not registered as a company). “Client”, “you” means the person or entity using the website or purchasing Services.

Privacy terms are defined in our Privacy Policy.

The Handshake (Legally Real)

By accessing the site, submitting a form, requesting work, or paying for Services, you confirm you have read and accept these Terms. If you are acting on behalf of a company, you confirm you have authority to bind that company.

What We Provide

Opsionic provides automation consulting and implementation services (e.g., n8n workflows, integrations, system connections, data routing, monitoring, and related technical support). Specific scope, deliverables, timelines, and fees may be agreed in writing (email, proposal, statement of work).

If there is any conflict between these Terms and a signed statement of work, the statement of work controls for that project.

Your Inputs Power the System

• You must provide accurate requirements, access details, and timely feedback.
• You are responsible for maintaining accounts/licenses with third-party apps used in the automations.
• You are responsible for lawful use of automations, including compliance with your industry rules and any user-consent requirements.
• You must keep your credentials secure and notify us immediately if you suspect unauthorized access.

We Build Bridges, Not the Ground

Automations often rely on third-party products (e.g., CRMs, email tools, payment providers, APIs). We do not control their availability, security, pricing, policies, or changes. Interruptions, API changes, rate limits, account suspensions, or third-party outages may affect your automation.

Scope Control

Any request that changes the original scope (new integrations, new logic, new data mapping, new edge cases, major revisions) is a “Change Request”. Change Requests may require additional fees and timeline adjustments. We will confirm this before starting the extra work.

Acceptance Procedure

Unless otherwise agreed, deliverables are provided for your review and testing. You must test in your real environment and confirm acceptance. If you do not report issues within a reasonable review period, the work is considered accepted.

Automation outcomes depend on your data quality and third-party behavior; testing is mandatory.

Commercial Terms

Fees may be project-based or subscription/retainer-based, as agreed in writing. Unless stated otherwise, invoices are payable upon receipt. Late payments may pause work until payment is received.

If you want, we can add your exact payment rules (currency, due dates, bank transfer details) later.

Fair, But Protected

Due to the customized nature of automation work, refunds are not guaranteed once work has started. If we fail to deliver the agreed scope (without valid reason such as missing access or third-party failure), the primary remedy is correction or re-performance of the affected deliverable.

Nothing in these Terms limits any non-waivable consumer rights where applicable; however, Opsionic is primarily offered as a B2B service.

Ownership & Licensing

• Your data remains yours.
• Pre-existing tools/templates owned by the Provider remain the Provider’s property.
• Project deliverables (workflows/configurations/scripts created for you) are licensed to you for internal business use once paid in full.
• You may not resell, sublicense, or distribute Provider templates/frameworks as a competing product unless explicitly agreed in writing.

This structure protects you (you can use what you paid for) and protects the Provider from “clone-and-resell” scenarios.

Quiet Operation

Each party may receive confidential information (credentials, business processes, customer data, pricing, internal documentation). Each party agrees to protect confidential information and use it only to perform obligations under these Terms.

Access Rules

• You may provide access tokens/API keys only through secure channels.
• We will not intentionally disclose your credentials to third parties.
• You can request rotation/revocation of access at any time.
• Where possible, use least-privilege tokens and separate service accounts.

No Magic Claims

Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law. We do not warrant that Services will be uninterrupted, error-free, or that every third-party system will behave consistently.

Risk Containment

To the maximum extent permitted by law, Opsionic will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, business interruption, or reputational harm.

To the maximum extent permitted by law, total liability for any claim related to Services is limited to the amount you paid to Opsionic for the specific Services giving rise to the claim in the three (3) months preceding the event.

Some jurisdictions limit liability caps; where not allowed, the cap applies to the maximum permitted extent.

If Your Use Creates Claims

You agree to indemnify and hold Opsionic harmless from claims arising out of: (a) your unlawful use of the Services, (b) your violation of third-party terms, (c) content/data you provide, or (d) automations you instruct us to implement that violate law or rights of others.

Ending the Link

Either party may terminate Services by written notice. Upon termination, any outstanding fees become immediately due for work performed up to the termination date. Where feasible and upon request, we will disconnect provided API keys and remove stored credentials within a reasonable timeframe.

If you need the strict “48 hours” promise, we can keep it, but legally it’s safer to say “reasonable timeframe” (because outages happen).

Events Outside Control

Neither party is liable for delays or failure to perform due to events beyond reasonable control (e.g., outages, provider failures, cyber incidents, natural disasters, war, labor actions, governmental actions).

Legal Home

These Terms are governed by the laws of Poland, without regard to conflict of law rules. Courts of competent jurisdiction in Poland will have exclusive jurisdiction, unless mandatory law provides otherwise.

Version Control

We may update these Terms from time to time. The “Last updated” date indicates the current version. Continued use of the website or Services after updates constitutes acceptance of the updated Terms.

Need a custom agreement or enterprise addendum?
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